Focus Nail & Spa

Reviews about Focus Nail & Spa

• Misfit 6

  Jul, 12 2018
  ★ ★ ☆ ☆ ☆
  Went to Focus Nail and Spa today 3/8/2017 and had an absolute horrible experience. I have been going to Focus Nail and Spa salon since September 2016 and usually have a pretty good experience while being there. The service I got today was a nail fill and my two big toes filled. When I went to wash my hands I used the nail salons towel to dry my hands and I started wiping my two big toes off with the towel. (There was residue on my toes where they had been filled. Which is normal) As I wiped my big toes the owner immediately got up out of his chair and came over to me and said that I could not use the salon towel because I had not gotten a pedicure. I said to him "but there is residue on my feet from getting them filled." He then said to me that I would have to wipe my toes off at home. I said "you act like the towel is going to be used for something else and that the towel was just like any other dirty towel and that it would be put into the dirty towel bin. He said to me that that is a hand towel and not a foot towel. I told him that he seemed to be just a little petty about the situation and I went to sit down so that the female who did my nails could polish them. After she polished my nails I went to sit at the nail dry station and I asked her how much would it be and she said $28.00 as she walked away. I knew the service was not $28.00 because the nail fill was $18.00 and the two big toes fill should have been $6.00. Before my nails could dry the lady owner came over to me and said $28.00. I asked her if she could ask the lady that did my nails how did she come out with a $28.00 total. She said that will be $28.00 and I asked her once again how is the total $28.00. She talked amongst her husband and the lady that did the service and she said because I had gotten a nail cut-down. I told her no I didn't and then the lady that did the service confirmed that I didn't get a nail cut down. The male owner stood up and said that it was $18.00 for my nails and $10.00 for my toes. I asked him how did he come up with those numbers. He didn't answer. I asked the lady owner how much was my nails and she said $18.00. I then asked her how much was it for the two big toe fill and she said $5.00. I told her that those numbers do not come out to be $28.00. The male owner then said that the lady that did them said that she have always charged me $10.00 for two big toes to be filled. I told him no she didn't and that she charged $10.00 to put the tips on and $6.00 to do the fill. I asked them if the fill was $10.00 how much would it be to put the tips on. Neither of them could say anything. They talked amongst themselves in their language and I told them that it shouldn't be that difficult for them to tell me the prices because it's their shop.They don't have a lot of business like the other nail salons in the surrounding area and I see why. I guess since business is slow for them they will try and rip off the customers they do get. I will advise anyone going there to know what their prices are and make sure that you are not overpaying for services. Now I see why they don't have a price list up. They can charge you what they want to that way. I will never go back in there again.

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