Smelcer Fence Contractors

Reviews about Smelcer Fence Contractors

• sapper dan

  Jan, 19 2018
  ★ ★ ☆ ☆ ☆
  We've had many problems with Smelcer Fence from day 1. Experiencing what I experienced I would NEVER hire them again or refer them to anyone I know. I honestly do not know how this company is so reputable with the customer service they provide but I am sure it will soon catch up to them. The 1st problem I experienced was when we scheduled a date to start building my fence I took off work to ensure I was home to answer any questions they had...no one showed up. I called and the woman said she didn't have me on the schedule which is why no one showed up. Then to avoid having to take off work again I asked if I could schedule for the company to come out on my lunch break and she flat out told me no. The workers start at 8am sharp- no later. So I had to customize my schedule to accommodate.
  
  Then they tried to charge me more money than what they originally quoted. I had to rummage through my papers to find the written quote they originally gave me or I would have been over charged. Well they actually did change the measurements up so I was charged a little bit more but they blamed that on me of course because instead of the workers going off the measurements on the estimate they asked me and I told them about where I wanted it to start (where I thought the estimate started) and well I was off..so we had to pay.
  
  So after the fence was completed, the front of the fence looked horrible. A few of the boards were split in half and they still used them to build my fence! Also the gate was crooked and just made the whole front look like crap. So we called and complained. They did come out and replace the split boards but for the gate all the guy did was take a rock and a rope and tie it up to the boards. He said not to use the gate for a few days and it should straighten itself out. Well it did for a few days until it rained..so we called and complained again. And guess what... they did the same thing again! What a joke!
  
  Well now almost 2 years later our door is still crooked and warped looking and now the handle is broken so our gate is completely useless until we get it fixed. I called to see if they could come and fix it and they responded that they only provide a 1 year warranty and they would fix it but for a charge. AS IF I would EVER hire them to do anything again!!! I expected better customer service than that! Smelcer should stand behind their product and repair these issues at no cost!

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