The Bicycle Shop

Reviews about The Bicycle Shop

• Russell Page

  Nov, 09 2018
  ★ ☆ ☆ ☆ ☆
  The store had what I needed at a reasonable price. I was disappointed in the lack of effort and, in general, disinterest from store clerk Chris. I contacted the store by phone to see about changing a 12" tire on my sons bike. Both tube and outer tire were worn through. Chris indicated by phone that they were very busy with existing repairs and that I would need to leave the bike with them for several days. SEVERAL DAYS. FOR A BIKE TIRE REPAIR.
  
  I opted to drive to the store and purchase the tube and tire and do the job myself. When I arrived, I was surprised to see store clerk Chris all by himself in a very empty store with his nose buried in his phone. It wasn't exactly the mad house of retail purchases and urgent repairs that he described to me over the phone. On the contrary, quite vacant. I asked about the parts and he indicated that they were on the counter in the back of the store and I could go and retrieve them there, without once looking up from what must have been incredibly important computer work or perhaps Facebook posts I couldn't decider which. After I refused to go and get the part myself, Chris thought it better do actually do some work and get the parts for me.
  
  I learned to repair bike tires today so it wasn't a total loss. The repair took 20 minutes. I can't imagine it would have been any longer than a 10 minute job for a bike expert like Chris. So all in all I have to say that I am really disappointed that Chris deceived me like he did by portraying the store condition to be swamped and super busy when that simply wasn't the case. This was not a hard job and it would have been well worth a small charge to save me the 20 minutes and aggravation required to do the job myself. Will definitely look elsewhere for future bike repairs and purchases.

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